What is Management Self-Assessment on Grievance Procedure about?

Disputes and conflicts are common. However, if handled properly the negative impact of these instances can be limited and the situation improved. Thus, guidance on dealing with disputes is key to ensure a productive workplace.

The management self-assessment on handling disputes focuses on the factory’s policies and procedures concerning and managing grievances and complaints from workers. Although there are alternatives to formal dispute procedures, a good grievance procedure is considered a first and absolutely necessary step to establishing a functioning dispute management system. In return, good dispute management has a positive impact on labor-management relations, reduces turnover rates and increases production efficiency.

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